Privacy Policy

Last updated: 6 November 2026

1. Who is responsible for your data

Tuner Media, S.L. is responsible for the personal data described in this policy, which applies to this website and its associated project websites linking to it.

Our Spanish tax identification number is B91389213. Our address is Paseo de la Castellana, nº 141, Edificio Cuzco IV, 20ª planta, 28046 Madrid, Spain. You can contact us at support [at] tunermedia.com or through https://tunermedia.com/contact.

2. Information we collect and why

When you contact us, request a quotation or use our services, we process the information you provide, such as your name, email address, company details and communications.

We use this information to respond to enquiries, prepare quotations, provide agreed services and meet our accounting and legal obligations. The legal basis is taking steps at your request before entering into a contract, performing a contract, complying with legal obligations or our legitimate interest in responding to general enquiries and managing business relationships.

Our hosting and security systems process technical information, such as IP address, browser and device type, date and time of access, pages requested and activity logs, to maintain and protect the website, based on our legitimate interest in keeping it secure.

If you accept analytics cookies, we measure in aggregate how the website is used with Google Analytics 4; this is activated only with your consent and only on websites in production. If you accept third-party content, such as YouTube videos, it is loaded with your consent.

Information identified as required is necessary to handle your request or provide the relevant service. Other information is optional.

3. Service providers and international transfers

Where necessary, we share information with providers in the following categories to support the purposes described above: hosting, content delivery network (CDN) and security, such as Cloudflare; email and communications; forms and landing pages, such as Leadpages; web analytics, such as Google Analytics 4 (only with consent); and video playback, such as YouTube (only with consent). Providers acting on our behalf process information under appropriate contractual arrangements.

We may also disclose information where legally required or necessary to establish, exercise or defend legal claims.

Some of these providers may process data outside the European Economic Area (EEA), for example in the United States. In that case, transfers rely on appropriate safeguards, such as the European Commission's standard contractual clauses or the EU-US Data Privacy Framework where the provider is certified. You can request information about these safeguards by writing to support [at] tunermedia.com.

4. Retention

We retain enquiries for two years or as long as needed to handle them, customer and project records for the duration of the relationship and afterwards for the applicable legal limitation periods, and technical logs for 12 months. Billing and accounting records are retained for six years, or the period required by applicable law.

After the relevant retention period, information is deleted, anonymised or blocked where required by law.

5. Your rights

Where applicable, you may request access to, correction, deletion, restriction or portability of your personal data. You may object to processing based on legitimate interests and to direct marketing.

Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing.

To exercise your rights, contact support [at] tunermedia.com. We may request additional information where necessary to verify your identity.

You may also complain to the Spanish Data Protection Agency at https://www.aepd.es/ or another competent supervisory authority.

6. Automated decisions

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you.

7. Cookies and updates

Our Cookie Policy explains the technologies used on the website.

We may update this Privacy Policy when our practices or legal obligations change. The date above identifies the latest revision.